C24’s IT service desk provides clients with a single point of contact, with direct access to C24’s technical helpdesk. There are a number of different solutions available from 24/7/365 to 9-5, with our service desk logging the calls via telephone or email. All clients at point of contract are issued with a C24 service level agreement (SLA) that highlights the appropriate level of service.
Key benefits for the C24 helpdesk are:
- Standalone IT service desk managing time consuming incidents
- Remote software installation
- Backup reporting
- Antivirus management
- Comms link management
- 24/7/365 helpdesk offering for multi site locations
- One stop call solution
Why Choose C24?
C24 engineers carry qualifications from all the major UK IT vendors and our service desk follows strict ITIL best practice standards. All helpdesk staff have a full understanding of all solutions that operate on client locations and are dedicated to providing a better than SLA solution rate.
C24 Software Support
C24 can support your software needs, our technical specialists can be on hand to ensure that your systems are up and running as soon as possible, with as little down time as possible. We have relationships with the main software manufacturers and their technical support. If the issues are based around industry specific software then we can also manage this process for you as well. Clients work with the C24 service desk as we offer a truly flexible solution that can work with you to deliver what is required.
Further benefits:
- Onsite engineers available if required
- Remote control options available
- Onsite support if you have limited or non-existent resource
- Agreed escalation
- Systems restores can be delivered
